For Orders within the UK
1. Royal Mail — 1st class Recorded Delivery.
(Cost £3.00**)
Most First Class Recorded items arrive by the next working day.
This service offers you: proof of posting, signature on arrival and online confirmation of delivery.

2. Royal Mail — Special Delivery
(Cost £5.00**)
Guaranteed delivery by 1.00pm the next working day *.

For International Orders
1. International — Airmail
(Cost £7.00**)
For Airmail delivery our target time is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.

2. Royal Mail — Special Delivery
(Cost £9.50**)
For Airmail delivery with Signed For service our target time is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.

Parcel tracking numbers are provided on the dispatch confirmation emails, this will allow you to track and trace your parcel on the Royal Mail website.

You can track all International Signed For items until they leave the UK only.

* Guaranteed delivery date subject to Royal Mail fulfilling their obligation.
** Please notice that cost of delivery my change due to the weight off the package.

Now you can send the exclusive gift, in the special gift box!

We want you to feel completely confident when you buy from us. For most items you can return what you buy to us in new condition and in the original packaging within 7 days of delivery for replacement or refund.

Return instructions:
If you would like to make a return, please first contact us and provide the following information:
1. Product name and code.
2. Description of items being returned.
3. Reason for return (arrived damaged, arrived defective, incorrect item, wrong size, changed my mind, other (explain).
4. The item(s) should be returned in the condition they were received including the boxes.

All returns must be securely packaged and sent by Royal Mail Recorded Delivery or Special Delivery. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. Please note Recorded Delivery does not offer compensation for jewellery.

Generally refund will be made within 48 hours of the goods arriving back to us. Please note that any postage charges will not be included in the refund.

We do reserve the right to send goods back to you if they are not in new condition, not in the original packaging or if you have returned the incorrect items.

Products purchased may be returned for a full refund if the following conditions are adhered to:
— Products are returned within 7 days of delivery;
— Payment has been cleared and previously authorised;
— Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.

Exceptions
We do not exchange or refund earrings for Health and Safety reasons.

Please do not hesitate to Contact Us if you have any questions regarding our Returns Policy.